dusk Platform Privacy Notice
This page describes what we collect when you use dusk and how we keep that data protected. We at dusk are committed to transparency about the information we gather, how we process it, and the rights you hold over your own data. Our platform operates across supported jurisdictions where local law permits, and we comply with applicable data protection regulations in each region where we offer our services.
We understand that your privacy matters. Whether you access dusk to follow Liga 1 matches, explore live-dealer tables, deposit via DANA or e-wallet, or check your account settings, you are trusting us with personal information. This notice explains exactly what happens to that data, who has access to it, and how long we keep it.
What we collect on dusk
We collect your data in several categories. First, account information: when you register on dusk, we ask for your email, phone number, and a secure password. We also gather identity details — your full name, date of birth, and national ID number — as part of our verification process. This is not optional; our Know Your Customer (KYC) obligations require it, and we cannot offer services to accounts we cannot verify.
Second, payment data. When you deposit using DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer (mobile banking, local payment, online payment, e-wallet), we record the transaction amount, timestamp, and payment method. We do not store your full card number or wallet credentials on our servers; payment processors handle those securely. We retain transaction records for compliance and dispute resolution.
Third, behavioural data. We log which markets you view on dusk — whether you browse Liga 1 fixtures, Piala AFF tournaments, or live blackjack tables — along with the device you use, your IP address, and timestamps. This helps us understand how you interact with our platform and improve performance. We also collect device identifiers and browser type so we can detect fraud and unauthorised access.
How we use your data
We use the information we collect for several lawful purposes. Account administration is the primary use — we need your email to send you login links, your phone for two-factor authentication codes, and your identity to verify you are who you claim. We also use your data to process deposits and withdrawals, reconcile transactions with your payment provider, and comply with anti-money-laundering and counter-terrorism requirements.
We analyse how you interact with dusk — which sports you bet on, which slot games or live-dealer tables you prefer, and when you are most active — to personalise your experience and recommend new markets. This analysis helps us tailor our platform to your interests, whether that means highlighting upcoming Champions League fixtures or alerting you to new Aviator or Sweet Bonanza sessions.
We also use your data for security and compliance. We screen your identity against sanctions lists, check for duplicate or fraudulent accounts, and monitor for suspicious withdrawal patterns. If you attempt to withdraw funds significantly larger than your typical activity or from an unusual location, we may freeze the transaction temporarily to verify it is legitimate.
Third-party processors on dusk
We do not operate dusk alone. We share your data with trusted processors: payment gateways (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment partner APIs), live-dealer studios (which record video and manage camera feeds), game providers (who supply slot RTP data and settlement records), and hosting providers (who store our servers). Each processor signs a data-processing agreement with us, obligating them to protect your information and use it only as we direct.
Some of these processors sit outside your jurisdiction. Our game providers may be based in Malta, our live studios in the Philippines, and our cloud infrastructure distributed across Europe and Asia. When data crosses borders, we ensure it is protected by contractual safeguards equivalent to your local law or by recognised adequacy decisions.
Your rights and our commitments
You have rights over your data on dusk. You can request access to everything we hold about you — a complete export in a machine-readable format. You can ask us to correct inaccurate information, to erase data we no longer need (subject to compliance hold periods), or to restrict how we use it. You can also ask us to transfer your data to another service. These requests may take up to 30 days; we will not charge you unless your request is excessive or repetitive.
We retain your data only as long as necessary. Account and payment records are kept for at least five years to satisfy tax and financial crime regulations. Behavioural logs (which device you used, which markets you viewed) are typically deleted after 12 months unless we need them for an ongoing dispute or investigation. Identity documents are kept as long as your account is active, plus a retention period for closure-related compliance checks.
If you are in a jurisdiction with a data protection authority — such as the Office of the Commissioner of Information Security in Indonesia — you have the right to lodge a complaint with them if you believe we have mishandled your data. We take such complaints seriously and will cooperate fully with any investigation.
We use cookies and similar technologies on dusk to remember your login session, track which football league you last viewed, and measure how often you visit us. Essential cookies (login, security) are necessary; optional cookies (analytics, personalisation) require your consent, which you can withdraw at any time by adjusting your browser settings. Advertising networks may place cookies on our site to show you relevant ads elsewhere on the web — you can opt out through your browser or advertising preferences tools.
Questions about privacy on dusk? Contact our data protection team via your account settings or through our customer support channels. We aim to respond within 7 business days. Your privacy is not a afterthought at dusk — it is built into how we design and run our platform.